RICS (which means here the Royal Institution of Chartered Surveyors and its associated companies) is committed to protecting your privacy and this Privacy Policy sets out our privacy practices. Please take the time to review this Privacy Policy carefully as it tells you how your personal information will be treated by us.
By using the RICS Books website, www.ricsbooks.com (our “Site”) and our services, you unconditionally agree to be bound by this Privacy Policy. RICS Books is the commercial publishing and bookselling arm of the Royal Institution of Chartered Surveyors.
RICS Books wants to offer you the best possible internet experience. Consequently, additional functions, features, products or services are incorporated into the our Site from time to time. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments. If we change our Privacy Policy we will post the changes on this page and may place notices on other pages of our Site. Changes will be effective when they are posted. Your continued use of the service will indicate your acceptance to any such change.
Any questions regarding our Privacy Policy should be directed to:
The Data Compliance Officer
Legal Department
RICS
12 Great George Street
Parliament Square
London SW1P 3AD
United Kingdom
Alternatively see the section "Contacting Us" below.
What do we collect and use personal information for?
We collect information in order to:
• to provide you with the highest possible level of service
• process your order quickly and efficiently
• to fulfil the orders you have made, and any other requests we receive from you
• anticipate and resolve problems with any goods or services supplied to you;
• to provide you with a personal experience and to ensure that you do not miss any offers or information which are likely to interest you
• for other administrative purposes and business analysis
We may ask you for this information through our Site, or we may collect this information through email or other forms of communications with us.
RICS Books ask you for personal information in a variety of circumstances:
• when you place an order with us
• when you register with us
• request product information from us
• subscribe to our e-newsletters
Certain information is collected automatically, as described later in this Privacy Policy.
Although we do not make it compulsory to give us every item of information we ask for, the more information you volunteer (and the more accurate it is), the better we can tailor our services to your specific requirements.
Log files and IP addresses
When you visit our Site, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our Site and collect broad demographic information for aggregate use.
Non personal information
We may also collect non-personal information about you such as the type of internet browsers you may use or the site from which you linked to our Site. You cannot be identified from this information and it is only used to assist us in providing an effective service from our Site.
We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Site with information relating to the number of users linking to our Site from their sites. You cannot be identified from this information.
Information placed on your computer
We may store some information (commonly known as a "cookie") on your computer when you look at our Site.
This information facilitates your use of our Site and helps us to provide you with the best level of service. For example, cookies ensure that you do not need to re-enter your details every time you order from us and help us to show you advertisements which are relevant to your interests.
RICS Books use internet “cookies” for a number of purposes:
• to allow www.ricsbooks.com to identify you each time you return, and enable us to simplify the ordering process and keep track of your current shopping session
• to offer you personalised content and services
• to allow you to take advantage of all the features www.ricsbooks.com offers
• to gather statistics to track the patterns of behaviour of our visitors, which will help us develop our website and the level of service to our customers
You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but certain RICS services may not work correctly or at all if you set your browser not to accept cookies.
Disclosing your information to others
Other than the disclosures referred to here, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court order or for the purposes of prevention of fraud or other crime).
Information about products and services
It is very important to us that we provide the highest level of service. In order to help us do this, from time to time, RICS companies may send you details of products and services which we think may be of interest to you.
If at any time you do not wish to receive these details or us to share your information in this way, then please contact us at:
RICS Books Customer Services
Surveyor Court
Westwood Way
Coventry CV4 8JE
United Kingdom
T + 44 (0) 870 333 1600 option 2
F +44 (0) 20 7334 3840
E rbmarketing@rics.org or visit our Opt-out page
Would you like to be added to the RICS Books postal mailing list? Please enter your postal details and click 'Submit' and/or if you are happy for RICS Books to keep you informed about new publications and services by email, please complete our e-Newsletter subscription page.
Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time by contacting us directly or where this facility is offered through our Site. If you have another query relating to your information please contact us as set out below.
Security
The internet is not a secure medium, however, we have implemented current secure technology and policies to help safeguard your privacy from unauthorised access and improper use and will continue to update these measures as new technology becomes available.
When you place orders or access your account information, we use a secure server. The secure server software (SSL) encrypts all information you input before it passes over the internet. When using www.ricsbooks.com you can tell whether a webpage is secure because ‘https’ will replace the ‘http’ at the front of the www.ricsbooks.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.
However you should remember to keep your email and password secure and also be sure to sign off when finished using a shared computer.
Please note you can review your account details at anytime by visiting the "View eAccount" tab located at the top bar of www.ricsbooks.com.
Third party sites
We cannot be responsible for the privacy policies of other sites even if you access them using links from our Site and recommend that you check the policy of each site you visit.
In addition if you linked to our Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
Contacting us
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by contacting us at:
RICS Books Customer Services
Surveyor Court
Westwood Way
Coventry CV4 8JE
United Kingdom
T + 44 (0) 870 333 1600 option 2
F +44 (0) 20 7334 3840
E rbwebmaster@rics.org
You are entitled to ask for a copy of the data we store about you for which we charge you a small fee, currently £10.00.
The Data Protection Commissioner
If you wish to know more about your rights in respect of protection of personal data, please contact:
Data Protection Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom
T +44 (0)1625 545700
www.dataprotection.gov.uk
www.dpr.gov.uk
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